Order Cancellation Policy
We understand that customers may occasionally need to change their minds after placing an order. Our cancellation policy is designed to make the process as clear as possible.
Cancellation Before Processing
If you need to cancel an order, please contact us as soon as possible after placing it.
We will try to accommodate cancellation requests before the order has been processed, packed, or dispatched.
Orders Already Processed
Once an order has entered the packing or dispatch stage, cancellation may no longer be possible.
In such circumstances, you may need to receive the order first and follow our Return, Refund and Exchange Policy, where applicable.
Refunds for Approved Cancellations
If your cancellation is approved and payment has already been received, the applicable refund will be processed through the original payment method or another suitable method.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
Incorrect or Duplicate Orders
If you accidentally place a duplicate order or provide incorrect information, please contact us immediately.
We will make reasonable efforts to assist before the order is processed.
Cancellation by Us
We reserve the right to cancel an order where necessary, including situations involving:
- Product unavailability
- Incorrect product or pricing information
- Payment issues
- Suspicious or potentially fraudulent transactions
- Delivery limitations
- Other circumstances beyond our reasonable control
Where appropriate, customers will be notified and eligible payments will be refunded.
How to Request Cancellation
Please provide:
- Order number
- Customer name
- Contact number
- Reason for cancellation